Throttle Down Kustoms FAQ

  1. Privacy Policy
    1. Communications
    2. Brochure Mailing List
    3. Communications to Serve You
    4. Fraud Protection and Compliance with Law
    5. Service Providers
    6. Special Events
    7. Business Transfers
    8. Cookies, IP Addresses, Pixel Tags and Tracking Technology
    9. Use of Aggregate Information
    10. Links
    11. Security
    12. Notification of Policy Changes
    13. Updating Personal Information
    14. Contacting Us
  2. Frequently Asked Questions
    1. What’s the powder coating process?
    2. What’s the hot dip galvanizing process?
    3. Why doesn’t Throttle Down Kustoms build welded frames?
    4. How do you make your mandrel bent frames?
    5. Do you offer custom mandrel-bent Jeep frames?
    6. How does a shackle reversal benefit me?
    7. What bushings do I need for the Shackle Reversal Kit?
    8. What is the warranty on the bumper powder coating?
    9. Does installing a new bumper affect the airbag functionality?
    10. Does Throttle Down Kustoms offer Sponsorships?
    11. What happens if you send me the wrong product?
    12. What happens if I order the wrong product?
    13. How long does it take for a product to arrive at my door?
    14. What happens if I need to return or exchange a product?
    15. What if the product is broken or damaged during shipping?
    16. Do you ship outside the US?
    17. Do you offer express/expedited shipping?
    18. What shipping methods do you offer?
    19. Can I track my package?
    20. What payment methods do you accept?
    21. How do you protect my credit card information?
    22. What do I do if I need to cancel my order?
    23. Do I need to have an account to order a product?
    24. Do you offer a warranty?
    25. How do replacement products affect my vehicle’s warranty?
    26. How can I be sure the product I need will fit my vehicle?
    27. What if I want to talk to a real person about my order?
    28. What are your customer service hours?
    29. Do you charge sales tax?
  3. Shipping & Returns
    1. Do you have a minimum order?
    2. How much is shipping?
    3. Which shipping methods do you offer?
    4. Do you offer rush shipping?
    5. How long does it take to process and ship my order?
    6. How long does shipping take?
    7. Will you provide tracking information?
    8. If I pay by credit card, will you charge my card once the item has shipped?
    9. Can you ship my order to multiple addresses?
    10. Do you ship to AK, HI, and US territories?
    11. Do you ship to PO Boxes or APOs/FPOs?
    12. Do you ship internationally?
    13. What happens if you ship the wrong product?
    14. What happens if the product is damaged during shipping?
    15. How can I be sure you’re shipping me products that will fit my vehicle?
    16. What happens if the product doesn’t fit my vehicle?
    17. What if my address changes before my order ships? Can I change where you send my shipment?
    18. What if I never receive my order?
    19. What happens if I refuse the shipment?
    20. Can I return a product?
    21. Can I exchange a product?
    22. How does the return or exchange process work?
    23. What if I ordered the wrong product?
    24. How long do I have to return or exchange a product?
    25. Can I return or exchange a product for any reason?
    26. Are there certain products I can’t return?
    27. Do I have to pay any restocking fees?
    28. Do I have to pay for return shipping?
    29. How long do returns take to process?
    30. How long will it take to receive my refund?
    31. What if the product is defective or damaged?
    32. What if my return never arrives? Do I still get a refund?
    33. What if someone else purchased the product for me and I want to return or exchange it?
    34. What if I need to make a warranty claim and return a product?

Privacy Policy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Throttle Down Kustoms to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a Throttle Down Kustoms brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Throttle Down Kustoms, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Throttle Down Kustoms offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Throttle Down Kustoms takes great pride in having you as a customer and we will ensure your privacy as a customer. Throttle Down Kustoms does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

www.throttledownkustoms.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

Throttle Down Kustoms seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

Throttle Down Kustoms reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at Throttle Down Kustoms, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to jeremy@throttledownkustoms.com.

We are confident that your visit to Throttle Down Kustoms is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 406 374 2285.


Frequently Asked Questions

Q: What’s the powder coating process?

After we sandblast the metal and clean it with iron phosphate, we spray powder coating on it. This results in a consistently stronger, tougher, and better finish.

This website has a more detailed outline of the process (including pictures) if you’re interested in reading more about it.

Q: What’s the hot dip galvanizing process?

We dip fabricated steel into a vat that contains molten zinc to create a reaction that results in a tightly-bonded alloy coating. This process protects the steel from corrosion.

The American Galvanizers Association has tons of information about the process if you’d like to read more about it.

Q: Why doesn’t Throttle Down Kustoms build welded frames?

When Throttle Down Kustoms owner Jeremy started prototyping his Jeep frames, his first approach was cutting and welding the metal. He noticed how sloppy and patched together the welded frame made the vehicle appear. It wasn’t up to his standards and definitely not good enough for anyone investing their hard earned dollars into a Jeep rebuild. He quickly found a better solution: mandrel bent frames.

Q: How do you make your mandrel bent frames?

We invested hundreds of thousands of dollars into mandrel bending equipment. We also invested hundreds of hours into training and testing to build the best frames on the market. We consider this a worthy investment because it allows us to do extreme custom work and to control the quality of our frames.

It’s important that we bend our rails in house because having them pre-bent by a large steel plant does not guarantee top-notch quality. Our frames are assembled in a jig to guarantee precise measurements, and then our certified and experienced welders welds them together.

All of our brackets are carefully built with appearance and factory specifications as our top priorities. All of our frames are completely cleaned and prepped before being shipped or galvanized.

Q: Do you offer custom mandrel-bent Jeep frames?

Absolutely.

If you’ve ever thought of putting a TJ suspension on a CJ, look no further. Our new Hybrid Jeep Frame Basic frames are just what you need. They are constructed from 3/16” mandrel bent tubing.

Custom options are available, and your inquiries are welcome. Some of the most common custom requests are:

  • Shackle reversals
  • Body mounts positioned for a 1” or 1.5” lift
  • Front shock hoops
  • Custom motor mounts
  • Frame mounted custom bumpers

Feel free to call or email us if you’d like us to build you a custom Jeep frame.

Q: How does a shackle reversal benefit me?

A shackle reversal creates a smoother ride.

The factory shackles on your Jeep are positioned in front of the front spring. When you hit a bump, your axle automatically jerks back, but the shackles force it to jerk forward. This results in a rougher and bumpier ride. When we reverse your shackles, we put them behind the front spring, which will allow the axle to jerk back like it’s intended to.

Q: What bushings do I need for the shackle reversal kit?

We offer shackle reversal kits for CJ springs and YJ springs. Both options require YJ frame shackle bushings on the front spring and the rear spring. Also, we recommend buying 4.5” long shackles along with our SR Kit.

Q: What bushings do I need for the Shackle Reversal Kit?

You will need YJ Frame Shackle Bushings Front and Rear

Also we recommend a 4 1/2" long shackles with our SR Kit (4 1/2" center to center of bolt holes)

We also have a kit available for this is you want to purchase this part # TDK-YJSKUBI

Q: What is the warranty on the bumper powder coating?

We will warranty the powder coating for a period of 120 days from the ship date. After the 120 day period, we won’t warranty the finish of our products due to normal wear and tear and exposure to natural elements.

Q: Does installing a new bumper affect the airbag functionality?

No, TDK bumpers do not affect airbag functionality.

Sensors are located either in the front of the vehicle, in the passenger area, or in the engine compartment. Different types of sensors measure wheel speed, seat occupancy, brake pressure, and impact.

Other vehicle status indicators are also monitored by the airbag control unit, which analyzes the data and can relay safety features like seat belt lock and auto door locks in addition to airbag deployment.

Q: Does Throttle Down Kustoms offer Sponsorships?

At this time, we don’t offer any type of sponsorship.

Q: What happens if you send me the wrong product?

Contact us and we’ll get on it right away. We will cover all return shipping charges as well as send you the correct product as soon as possible.

Q: What happens if I order the wrong product?

Hey, mistakes happen! You’re more than welcome to return the product to us within 15 days of receiving it. Check out our Return Policy to find out how you can return or exchange one of our products.

Q: How long does it take for a product to arrive at my door?

We offer rush shipping for some products, such as apparel. But if you order a custom item like one of our bumpers, shipping will take 2-4 weeks.

Q: What happens if I need to return or exchange a product?

First, ensure that it’s been less than 15 days since you received your order. If so, you can follow the easy steps in our Return Policy to return or exchange your order.

Q: What if the product is broken or damaged during shipping?

We highly recommend inspecting the part for any damage or missing hardware before signing for the shipment because we can’t be held responsible for any shipping-related damages once you sign for the shipment. You can open it even if the package is shrink wrapped.

If you find any shipping-related damages, note it on the Bill of Lading and notify the UPS delivery person to start the claim process. Repackage the product the way you received it and UPS will send it back to us for a replacement.

Q: Do you ship outside the US?

Yes, we do. You’ll need to email your complete address first for a shipping cost estimate.

Q: Do you offer express/expedited shipping?

For certain orders, yes. We can’t offer expedited shipping for our oversized products, such as our bumpers and frames, though.

Q: What shipping methods do you offer?

Your shipping options vary based on the address you provide, but most of our products ship ground or freight via UPS. You'll get to see all of your shipping options once you enter your address during the checkout process.

Q: Can I track my package?

Absolutely! We’ll email you the tracking information as soon as we ship out your order.

Q: What payment methods do you accept?

We accept Visa, MasterCard, Discover, and PayPal.

Q: How do you protect my credit card information?

When you place an order on our website, you’ll be making a secure 128bit SSL encrypted payment. We also use PCI compliant processes to ensure that your credit card information is as safe as possible.

Q: What do I do if I need to cancel my order?

Call us right away and we’ll try to cancel your order before it’s processed. If the order has already been processed, you may be assessed a cancellation fee.

Q: Do I need to have an account to order a product?

No, you don’t need to. You can check out as a guest. We recommend having one, though, so you can easily track your past and present orders.

Q: Do you offer a warranty?

Of course! We offer a lifetime warranty on all of our products. Our Warranty page has all the information you need.

Q: How do replacement products affect my vehicle’s warranty?

The short answer is they don’t.

The long answer? It’s actually against federal law to void a warranty for use of an aftermarket part. The Magnuson-Moss warranty act, enacted in 1975, makes it illegal for auto manufacturers to void a warranty simply because the owner of the vehicle adds an aftermarket product to a vehicle. The law states that unless the manufacturer can prove the problem was caused by an aftermarket part, they have to repair the vehicle.

Q: How can I be sure the product I need will fit my vehicle?

Our website allows you to search bumpers, frames, and other parts based on your exact year, make, and model. But if you want to be 100% sure you’re ordering the right part for your vehicle, feel free to give us a call. We’ll gladly help you out!

Q: What if I want to talk to a real person about my order?

Give us a call, or you can email the owner, Jeremy. He’ll get back to you as soon as he can.

Q: What are your customer service hours?

Monday through Friday, between 7:00 AM and 5:00 PM MST.

Q: Do you charge sales tax?

Sales tax depends on your state or country of residency. Taxes will be calculated at checkout.



Shipping & Returns

Q: Do you have a minimum order?

No, we don't have a minimum order.

Q: How much is shipping?

It depends on what you order, where you live, and how fast you want it. Your shopping cart has a shipping estimator based on your zip code. Keep in mind that even though the estimator is a good place to start, your actual shipping rate may differ.

Q: Which shipping methods do you offer?

Your shipping options vary based on the address you provide, but most of our products ship ground or freight via UPS. You'll get to see all of your shipping options once you enter your address during the checkout process.

Q: Do you offer rush shipping?

For some products, we can offer rush shipping (i.e. apparel), but since most of our products are handmade, shipping can take 2-4 weeks.

Q: How long does it take to process and ship my order?

We process all orders as soon as they're placed, but because our products are handmade, shipping can take 2-4 weeks.

Q: How long does shipping take?

For any custom, handmade products, such as a bumper, shipping will take 2-4 weeks

Q: Will you provide tracking information?

Absolutely! We’ll email you the tracking information as soon as we ship out your order.

Q: If I pay by credit card, will you charge my card once the item has shipped?

No. Your card will be charged as soon as you place the order. We’ll be happy to issue a refund for any reason before we ship out your order, though. See our Return Policy for more information.

Q: Can you ship my order to multiple addresses?

Yes, we can. Our shopping cart does not offer this option at the moment, so you’ll need to call us at (406) 374-2285 to set up shipments to multiple addresses.

Q: Do you ship to AK, HI, and US territories?

Yes, we do. You’ll need to email us your complete address first for a shipping cost estimate.

Q: Do you ship to PO Boxes or APOs/FPOs?

No, sorry. UPS does not deliver to PO boxes or APOs/FPOs.

Q: Do you ship internationally?

Yes, we do. You’ll need to email us your complete address information first for a shipping cost estimate.

Q: What happens if you ship the wrong product?

Hey, mistakes happen. In such a case, we’ll apologize profusely and ship you the right product as soon as possible. We’ll also cover all return shipping charges.

Q: What happens if the product is damaged during shipping?

We highly recommend inspecting the part for any damage or missing hardware before signing for the shipment because we can’t be held responsible for any shipping-related damages once you sign for the shipment. You can open it even if the package is shrink wrapped.

If you find any shipping-related damages, note it on the Bill of Lading and notify the UPS delivery person to start the claim process. Repackage the product the way you received it and UPS will send it back to us for a replacement.

Q: How can I be sure you’re shipping me products that will fit my vehicle?

Our website allows you to search bumpers, frames, and other parts based on your exact year, make, and model. But if you want to be 100% sure you’re ordering the right part for your vehicle, feel free to give us a call.

Q: What happens if the product doesn’t fit my vehicle?

If we sent you the wrong part, we’ll apologize and make it right as soon as possible. If you ordered the wrong part, you’ll need to return it to us within 15 days of receiving it. Our Return Policy has all the information you need.

Q: What if my address changes before my order ships? Can I change where you send my shipment?

Contact us right away. If we haven’t shipped the order yet, we’ll be more than happy to change the shipping address to the correct one. If it’s already shipped, then you’ll have to sort it out with UPS. You can reroute your delivery on their website.

Q: What if I never receive my order?

Let us know and we’ll get to the bottom of this. We’ll check the tracking number to pinpoint where your shipment ended up. If it turns out that your shipment was delivered to your address and someone signed for it, then it’s a problem you would need to address with the person who signed for it.

Q: What happens if I refuse the shipment?

Please don’t. If you decide that you no longer want the shipment, please accept it and then contact us to start the return process.

Q: Can I return a product?

Of course! You may return the product for any reason within 15 days of receiving it. The process is pretty simple:

  1. Call us for a return merchandise authorization (RMA) number
  2. Ship the product back to us
  3. Receive your refund

Of course, there are simple terms and conditions you have to follow to ensure a smooth return process. We’re going to cover all of them on this FAQ page.

Q: Can I exchange a product?

You can opt to exchange your product, but you'll still have to pay the return shipping charges for the returned product as well as a 15% restocking fee.

Q: How does the return or exchange process work?

Follow these 4 simple steps within 15 days of receiving your product:

  1. Call us at (406) 374-2285 for a return merchandise authorization (RMA) number
  2. Ensure that the original packaging materials aren’t torn or damaged
  3. Repackage your product carefully just the way you received it and include all the hardware that came with it
  4. Ship it back to us at this address: PO Box 172 / Moore, MT 59464

We recommend buying insurance for the return shipment because we’re not responsible for returns that get lost or damaged in transit.

Q: What if I ordered the wrong product?

You’re more than welcome to return it using the standard return process. You can either exchange it for the right product or receive a refund, minus a 15% restocking fee and shipping.

Q: How long do I have to return or exchange a product?

You have 15 days after receiving your product to return or exchange it.

Q: Can I return or exchange a product for any reason?

Yes, as long as the product is still in perfect and resalable condition and includes all the hardware that came with it.

Q: Are there certain products I can’t return?

Yes; only products that have been used or damaged during installation. If you’re not sure whether your product falls into this category, email us photos of the product and we’ll use our best judgment to determine if you can return it or not.

Q: Do I have to pay any restocking fees?

Yes. A 15% restocking fee applies to all returns. The only time it’ll be waived is if we accidentally sent you a faulty or incorrect product.

Q: Do I have to pay for return shipping?

Yes. The only exception is if we made a mistake and sent you a faulty or wrong product. In such a case, we'll pay all return shipping charges.

Q: How long do returns take to process?

Upon us receiving your returned product, we have 20 days to inspect it for damages. If it passes the inspection, we'll issue your refund as soon as possible. When you factor in the time it'll take to ship the product back to us, the entire return process can take up to 30 days.

Q: How long will it take to receive my refund?

We’ll apply your refund to your account as soon as it passes the inspection. We'll deduct the 15% stocking fee and any shipping costs paid by us from the total of your refund. Depending on your credit card company or bank processing time, refunds can take up to a week to appear.

Q: What if the product is defective or damaged?

Please call us right away and we’ll look into it. If it ends up being our fault, we’ll take full responsibility and send you a shipping label so you can ship it back to us free of charge. Of course, we’ll also send you a working replacement as soon as possible.

Q: What if my return never arrives? Do I still get a refund?

Unfortunately, no. You’re fully responsible for anything you ship to us, so we highly recommend purchasing insurance for the return shipment.

Q: What if someone else purchased the product for me and I want to return or exchange it?

If the product isn’t right for you, we’ll be happy to exchange it or issue a store credit to your Throttle Down Kustoms account. That way, you can get a product that perfectly suits your preferences. We’ll need proof that the product was purchased from us, though. Ask the person who gave you the product for a copy of the invoice.

Q: What if I need to make a warranty claim and return a product?

No problem. We’ll be happy to help you out! Grab your original damaged product, a written description of the damage, and a copy of the original invoice and follow the steps outlined in our Warranty page.